About My Order
Once an order has been successfully submitted, your credit card will be charged for the product total plus shipping costs. Otter Products, LLC software system will run various authorization checks. If for any reason an order is not authorized by Otter Products, LLC software system, the order will not be processed, nor will an order confirmation be issued. Under these circumstances, the customer WILL NOT be charged. However, the amount may still appear as a pre-authorization for approximately 2-3 business days.
Possible reasons that an order would not process:
- The billing address that is on the order does not match the billing address that the card statement is sent to.
- Unavailable funds.
- Incorrect card security code. For most credit cards, enter the three-digit number that follows your account number on the back of your card. If you have an American Express card, enter the four-digit number printed above your account number on the front of your card.
- Incorrect card number or expiration date.
If your order did not process and you still see authorizations on your credit or debit card, please don't fret. These are not charges, and no money has been taken from your account. They are merely pending authorizations and will drop off your account in 2-3 business days. If you continue to have problems with your credit card on our site, please contact our Customer Service team.
OtterBox reserves the right to correct price errors before fulfilling any orders.
When will it ship? Once an order has been submitted it is generally dispatched within 24 - 48 hours from our distribution centre in Belgium. Delivery takes approx. 5-7 working days.
We will accept returns within 14 days of the original purchase if the product was purchased directly from Otter Products on this website www.otterbox.ie.
To process a return for a product purchased on this site please go to www.returnyourparcel.eu
Please note the below prior to processing you return:
- You will be asked to provide your original order number, and your return code so please have this information available. (This information is available on your shipping documentation and also on your shipping confirmation email ).
- For returns from www.otterbox.com please visit http://www.otterbox.com/returns/. All returns that were NOT purchased on otterbox.com should return to the original place of purchase.
- Credits will be issued in the form of a refund to the Credit Card used for the original purchase. Refunds are for product only, as shipping charges are non-refundable.
- Please allow up to 10 business days after receipt of your return for your credit to be issued. You will receive an e-mail confirmation of the credit once it has been issued.
*Otter Products, LLC return policy as stated above is not applicable to any Partners of Otter Products, LLC (i.e. Resellers, Distributors, VARS, etc.). To obtain more information about our Partners return policy, please contact your Account Executive for more details.